Help and Customer Support
Contact your vending machine distributor first
For any vending machine malfunction, or to request updates or changes to your machines, contact your vending machine distributor as the first point of contact. They supplied and service your machines and can resolve most issues on site, including hardware faults, restocking arrangements and machine configuration changes.
Use the Vending on Track contacts below if your distributor asks us to get involved, or for questions about the Industrial Vending software itself.
- Support Centre: https://ppe.vendingontrack.com/help
- Support Email: support@vendingontrack.com
- Office: Suite 2.10, 56 Delhi Rd, Macquarie Park 2113 NSW Australia
Sales and Pre-sales consulting
- Email: sales@vendingontrack.com
Enterprise Support
Industrial Vending has enterprise support. The following extra service and documents are available upon requests,
- SLA
- Security Policy
- Integration with ServiceNow
- API Access and Data Export
- SAML Authentication
- Customization
- And so on.
Please contact Vending on Track support for enterprise support.
Partnership Enquiries
Vending on Track welcomes partnership and distributors. Please contact us
- Email: partner@vendingontrack.com