System Incident Notifications

Occasionally there might be some system incidents associated with vending machines and lockers.Some examples include

• Vending machine failed to dispense an item due to variety reasons,like
  • try to dispense from an empty coil
  • malfunctioning coil motor
  • malfunctioning drop sensor
• Lockers might not be able to report status and other form of errors

When these system incidents happened, there will be incident emails sent to stakeholders.

System incident notifications can be turned on or off from profile page. Please refer to Settings section of this manual.

Notification on Vend Failure

When the cloud server instructed the vending machine to vend, if the drop sensor did not detect the drop, the vend is classified as an incident. In this case, the following email will be delivered instantly to all the stakeholders,

---